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Check the quick answers below first. For technical issues, include the public Spotify URL, your browser, and the error you saw so the problem can be reproduced.
Quick answers first
My download failed. What do I do?
Refresh the page and paste the link again. Some tracks may temporarily be unavailable, so waiting a few minutes before retrying can also help. If it still fails, please contact us.
Can I download private Spotify playlists?
No. Private playlists require Spotify account authentication, which we don't support. The playlist must be public for the converter to read it.
Why is the audio quality different from what I expected?
The output quality depends on the recording itself. Every file is at the highest bitrate its recording offers, and over 99.8% of files are 320kbps, the same bitrate as Spotify Premium's Very High setting; almost nobody can reliably tell the two apart. A player's equalizer and playback settings can also affect perceived quality.
A specific track isn't available. Can you add it?
Send the public Spotify URL and a description of what happened. We can investigate availability, and try to add it to our database in the rare event it does not exist there already.
Not answered above? See the full FAQ